Frequently asked questions

Frequently asked questions

We solve all your doubts about digital certificates and electronic signatures

Extension of long-term electronic signatures

What is a long-term electronic signature?

The long-term signature is an electronic signature endowed with validity over time. All certificates in the chain of trust and the result of the verification of their validity at the time the signature was made are included in the electronic signature. It also includes a time stamp to guarantee the exact moment in which the electronic signature was produced. 

The time stamp is periodically updated to ensure that the information that was signed with valid algorithms in its day does not lose its value since these may eventually be insecure due to technological evolution. Resealing the information with secure cryptographic algorithms at all times offers security guarantees of permanence of value over time.

What is the extension of electronic signature or long-term signature for?

Ensure consultation of the validity of an electronic signature at any time, allowing the document that was signed not to lose value over the years.

Can Uanataca safeguard electronically signed documents and reseal them in time?

Yes, depending on what you want, we can guard the documents and keep them updated by extending the validity of your electronic signature or you can also guard the documents using only our electronic signature extension service.

In what processes can I use the long-term signature extension service?

In all the processes of the organization where it is necessary to store electronically signed documents for more than 5 years. Some of the sector cases are:

  • Banking and Fintech: Contracts for opening bank accounts, consumer loans, financial products, etc.
  • Insurance: Insurance policies
  • Telcos: Line registration contract, SIM card assignment, etc.
  • Health: Medical history, analysis reports and medical results, etc.
What long-term electronic signature formats allow me the service?

PDF documents: Long-term electronic signature (PAdES-LTV)

How do I know how much I have consumed in a period of time?

Through a web application that Uanataca puts at your disposal, you will be able to know at all times and in real time the amount of transactions that you have carried out.

How does billing service work?

Pre payment: By buying in bulk, you will pay in advance based on the amount purchased.
Post payment: The amount you have consumed will be counted on the last day of each month and will be invoiced over the past month.

We need to integrate long-term electronic signature extension into the applications we develop for our clients. Do you have favorable price rates to integrators?

Yes, we have a special offer for those integrators who wish to implement the service in their applications. We give you a fast and personalized support so that integration is easy and fast.

We are service distributors. Does Uanataca have a distributor price list?

Yes, we have a price list for distributors who wish to resell the service. Contact us for more information.

How do I hire the service?

Contact our sales department by calling us at +34 935 272 290 or by email, indicate your needs and we will make a personalised offer to you at the moment.

How can I implement the long-term signature extension service?

Once the service is contracted, Uanataca will send you all the instructions and give you the necessary support to integrate the interactive signature into your business processes.

I have some doubts about the service. Who can I talk to to solve them?

Call us at +34 935 272 290 or contact us via email Depending on the doubt, the sales, the technician or the operations team will answer you.